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IMPORTANT CUSTOMER INFORMATION
Closure of the Cölbe site
We are closing the Cölbe site on 12 December 2025. From now on, Ergophone products and services will be handled at our headquarters in Ratingen.New telephone number:
+49 (0)2102-428-111 (effective immediately).
New postal address:
Ergophone Tiptel GmbH
Halskestr. 1
D-40880 Ratingen.
The following applies to our service/repair department with immediate effect:
Please send repair items directly and exclusively to Ratingen. The following Ergophone devices will continue to be checked and repaired:
- S 500 – S 510 Radio telephones, including variants
- S 510 IP – S 510 IP Radio telephones, including variants
- Chip card devices, limited to those manufactured from 2021 onwards.
Comfort-telephones with emergency call function in the technologies analog and VoIP
Carephone for connection to a service centre
Solutions
The telephone is part of a system that controls communication and emergency calls in retirement homes and residences.
The classic telecare service can be extended by radio accessories to protect not only people but also the living environment.